Returns and Refunds
We offer a 7 day money back guarantee only on pre-manufactured jewellery.
CUSTOM MADE JEWELLERY:
We offer a 7 day money back guarantee only for customized jewellery with inferior quality or if the item does not match the description from the seller.
Goods must be returned to us undamaged in the original packaging within 5 calendar days. Grand Diamonds will not be held liable for the shipping/delivery costs nor insurance costs of any goods/parcels returned after the 7 day window period.
Should you wish to cancel your purchase within 24hrs of receiving your invoice you will be liable for a 10% handling fee.
Should you wish to cancel your purchase after the 24hrs period of receiving the invoice you will be liable for a 30% handling fee.