PRE-MANUFACTURED JEWELLERY:

We offer a 7 day money back guarantee only on pre-manufactured jewellery.

CUSTOM MADE JEWELLERY:

We offer a 7 day money back guarantee only for customized jewellery with inferior quality or if the item does not match the description from the seller.

Goods must be returned to us undamaged in the original packaging within 5 calendar days. Grand Diamonds will not be held liable for the shipping/delivery costs nor insurance costs of any goods/parcels returned after the 7 day window period.

CANCELLATIONS:

Should you wish to cancel your purchase within 24hrs of receiving your invoice you will be liable for a 10% handling fee.

Should you wish to cancel your purchase after the 24hrs period of receiving the invoice you will be liable for a 30% handling fee.

Consumer Protection Act – Cancellations of Orders

A consumer has the right to cancel an order placed by the consumer before taking possession of the goods. In this case, unless the order was cancelled due to the death or hospitalisation of the consumer or the person for whom the order was intended, it is acceptable to charge a reasonable cancellation fee. This would relate to the costs reasonably incurred to procure the product for the consumer.

This does not pertain to special order goods. If a product is specially designed and manufactured to a consumer’s specifications and the product meets the specifications as agreed, the consumer does not have the right to arbitrarily cancel the order. In a case of a cancellation of special order goods, the supplier has the right to charge the consumer any losses suffered in the process. It must be made clear to the consumer when ordering the goods that the supplier will recover all costs from the consumer on special order goods prior to the sale.