Terms and Conditions


Grand Diamonds are the leaders in online jewellery retail. We offer a wide selection of diamonds, earrings, and rings to cater for your specific budget and needs.


You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited.Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.


The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


We reserve the right to:

  • Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not beliable to you or any third party for any modification to or withdrawal of the Website; and/or
  • Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed tobe your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you donot agree to any change to the Conditions then you must immediately stop using the Website.
  • We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible forany compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Websitedue to circumstances beyond our control.
  • In the case of a technical fault where an item is listed as being “R0.00”, we will not honour that transaction. If you have already paid for shipping then we will refund you that amount.
  • Grand Diamonds is authorised to sell any items not collected within 60 days to defray costs.
  • Grand Diamonds will not be held liable for any diamonds that have been chipped or cracked under setting. Setting diamonds is a risky job and we do our very best to ensure our clients diamonds are safe and secure during this period of production.



We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.


The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched within 14 working days, provided payment is validated/received. Should the product not be in stock, we will contact you to make an arrangement. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Grand Diamonds will contact you via email and provide a revised shipping schedule.


When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.


All shipping is done via RAM or SFS couriers. Each parcel will be delivered via the “valuable cargo” service and with insurance as an optional extra. The cost of shipping will be a minimum of R400. Insurance of any goods will be charged at a rate of 3% of the total value of the items. Grand Diamonds will not be held liable for any Loss or damage on goods that are uninsured during the shipping process.


Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Order processing/ Manufacturing Order processing will not begin until we receive a confirmed order and full payment of the item in question, And or a 50% non refundable deposit to commence with manufacturing.


Should you for any reason wish to cancel your purchase you will be liable for a 30% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 7 calendar days.It is our policy that once we have distributed/released a product to a customer, the sale is final. You may not return a product for a refund/discount unless goods received are of inferior quality which must be proven or not as stipulated by the seller, items must be returned within 7 calendar days or it will not qualify for a refund. WE DO NOT REFUND CUSTOM RING DESIGNS.

Grand Diamonds recommends that you use RAM Couriers for all returns as they offer shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered. Disclosure of outlet country at time of payment South Africa.close


All transactions will be processed in South African Rands (ZAR). Grand Diamonds endeavours to offer you competitive prices on current products; you’re total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). Grand Diamonds reserves the right to change pricing at any time without prior notice.


If you have select the option to pay via EFT after receiving an invoice You will then have to load Grand Diamonds as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery ofyour selected products.


  • Bank: FNB Business Cheque
  • Branch No. : 201409
  • Account Name: Grand Diamonds
  • Account No. : 62278326254
  • Account Type: Cheque


You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Banking Details: Same as above For more information about how to order, special order requirements and other payment options, please contact our Support Team.

Card payments are subject to a 2.5% card transaction fee



We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Grand Diamonds and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Grand Diamonds for any civil action or any legal action deemed necessary against me.

General service:

A general maintenance service on any item starts at R450.00 including VAT (additional work will be billed extra if required) in order to maintain our warranty we advise clients to service their jewellery every 12 months. If the client does not service their rings every 12 months our warranty on the product will become null and void.


  • Physical address: Showroom 6A, Foyer B, Sovereign Quay, 34 Summerset Rd, Green Point, Cape Town,8001
  • Tel: 021 418 2880
  • Email: sales@granddiamonds.co.za